Refund policy

Return and Refund Policy

Food and Sauce Products

For food-safety reasons, ketchup, sauces and other consumable products cannot be returned or exchanged. If your order arrives damaged, leaking, broken, incomplete or incorrect, contact us within 7 days of delivery at info@twistedtomato.ca.

Please include your order number and clear photographs of the product, packaging and shipping label. After reviewing the claim, we may provide a replacement or refund for the affected item. Do not return food products unless we provide return instructions.

Clothing, Hats and Print-on-Demand Products

Our clothing and hats are produced to order. We do not accept returns or exchanges for change of mind, incorrect size selection or colour preference.

If a product arrives damaged, defective, misprinted or incorrect, contact us within 30 days of delivery at info@twistedtomato.ca. Include your order number and clear photographs showing the issue. Approved claims will be resolved with a replacement or refund.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered production, been packed or shipped.

Return Shipping

Do not send any product back without authorization. If a return is approved, we will provide the return address and instructions. Twisted Tomato will cover reasonable return-shipping costs when the product is damaged, defective or incorrect. For any other approved return, the customer is responsible for return-shipping costs.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Bank and credit-card processing times may vary.

Contact

For questions or claims, contact:

Twisted Tomato
Email: info@twistedtomato.ca
Hamilton, Ontario, Canada